Return and Refund Policy

Last Updated: August 26, 2026

At Trys, customer satisfaction is important to us. Please review the following policy before making a purchase.

Return Eligibility

You may request a return within 7 days of receiving your order. To qualify for a return:

• The product must be unused, undamaged, and in its original condition.
• All tags, accessories, manuals, and original packaging must be included.
• A valid order confirmation or proof of purchase is required.
• The return request must be approved by our support team before the item is shipped back.

Certain products may not be eligible for return due to hygiene, safety, or supplier restrictions. Any such condition will be mentioned on the relevant product page.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery at ghongadesamarth305@gmail.com.

Please provide:

• Your order number
• Clear photographs or an unboxing video
• A brief description of the issue

After verification, we may offer a replacement or refund, depending on product availability and the nature of the issue.

Non-Returnable Items

Returns will not be accepted for:

• Used, altered, washed, or damaged products
• Products without their original packaging or accessories
• Personal-care, hygiene, or other non-returnable products
• Items purchased during clearance or final-sale promotions
• Damage caused by misuse or improper handling
• Requests submitted after the return period

Return Shipping

Customers may be responsible for return shipping charges for reasons such as a change of mind, incorrect selection, or personal preference. If the product is verified as damaged, defective, or incorrect, Trys will provide suitable return instructions.

Do not send a product back without prior approval. The return address and instructions will be shared after your request is accepted.

Refunds

Once the returned product is received and inspected, we will inform you whether the refund has been approved or rejected.

Approved refunds will be processed to the original payment method within 5–10 business days. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Original shipping charges, cash-on-delivery fees, and return shipping costs are generally non-refundable unless the order was damaged, defective, or incorrect.

Cancellations

Orders may be cancelled before they are processed or dispatched. Once an order has been shipped, it cannot be cancelled and will be handled according to the applicable return conditions.

Refused and Undelivered Orders

If an order is refused at delivery or cannot be delivered because of incorrect contact or address details, additional shipping or handling charges may apply to any reshipment.

Contact Us

For returns, refunds, or order-related assistance, contact:

Trys
Email: ghongadesamarth305@gmail.com